How long does it take to signup and activate an account? All accounts are activated within a very short period of time from initial signup. When you sign up, we are instantly notified, and initiate our standard fraud screening process. Once this is approved, we immediately send an email confirming your account being active.
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Can I host multiple domains/websites? Certain Ovica Hosting Solutions have the ability to host multiple domains under the one account. For full details on the number of domains/websites each specific account includes, please visit the plans page at http://www.ovica.com/plans.html
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Do you have a reseller program? Currently, our company concentrates on delivering exceptional services to the shared hosting market, and does not provide a reseller program at this time.
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Do you offer a money back guarantee? Yes, We have a 30 Day Money Back Guarantee. Again, please see our terms and conditions for full details.
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Does the Guarantee still apply if I prepay for 12 months? Your 30 Day money back guarantee is still valid whether you pay monthly or yearly.
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Do I receive a discount for yearly payments? Of course! If you prepay yearly, you only pay for 11 months. This means you receive 1 month of service free of charge.
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Do all accounts come with a free domain name? Yes, each and every account in the Ovica range comes with a free domain name. Best of all, you receive this domain whether you pay monthly, quarterly, semi-annually or annually.
A lot of hosting companies make you pay for a year or two in advance to receive a domain name. At Ovica, we reward you in whatever plan you choose.
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Do I have 24-7 access to my website? Yes, you have complete 24/7 access to your website, emails, control panel, FTP and support.
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Do you offer Custom Plans ? Currently, we do not. We feel our plans reflect a wide range of interests, and therefore we do not administer custom plans.
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What kind of support do you offer ? We provide true live 24-7 support via multiple support avenues. Our support network is one of the best in the industry, and allows for support when you need it most. We offer 24/7 Live chat , Email ticket support, Live Video Tutorials, Common FAQ and Knowledgebase articles and guides. All in all, a complete solution for your business or organization.
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Will advertisements be placed on my website ? Under no circumstances will advertisements be placed on your website at any time.
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How long will the current prices last? Are the current prices permanent? The current prices are promotional prices and hence will only be available for a limited time. However, should you order during this promotional period, we guarantee to lock in that price.
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Can I host international domains? Yes, we support all domain names.
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Do you have any e-commerce shopping carts? We have the powerful shopping carts OsCommerce and Agora Shoppong Cart available on every account. This allows you to simply and easily setup your e-commerce store.
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Do i get root access? To ensure the integrity of our servers, only our administrators have root access to the server. If you have something that needs root access, you can place a request with our support department, and we will consider your request.
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Do you allow adult hosting? Generally, we do not allow adult hosting, however, there are exceptions. Please contact us by email at sales@ovica.com, and we will consider your request
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Are there any policies that I need to abide to ? The full details of our policies can be found at http://www.ovica.com/tos.html
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Do you support FrontPage Extensions ? Yes, we do support Frontpage extensions on all accounts.
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How do I signup? Signing up for one of our Ovica Hosting Plans is easy. Simple fill out the online order form at http://www.ovica.com/order/step_one.php, make payment, and you account will be setup instantly. You will receive a complete welcome email with complete information on how to setup your email accounts and upload your website.
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What are the details of the free domain promotion? The free domain promotion is a limited time offer for new Ovica clients, and allows the registration of a free domain name with all Ovica Web Hosting Accounts. This is a potential saving of up to $45 per year.
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Who owns the free domain? You retain complete control and ownership of your domain name at all times. There are a few important terms and conditions regarding this offer, which can be read at http://www.ovica.com/tos.html.
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What free domains do you offer? Currently, you can any of the following domains:
.com,
.net,
.org,
.biz,
.info
Can you host domains that are non standard, such as .com.au or .nu? With Ovica, you can host all domain extensions on all our plans.
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If I already own a domain, can I still get my other domain for free? Yes, Of course. All accounts in the Ovica range include the ability to host multiple domains. Therefore, you can register your free domain, and use your other domain on the one account. The only condition is that you register your free domain upon initial signup.
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What datacenter are your servers located. Our servers are located in "The Planet" datacenter. This state of the art datacenter boasts tremendous backbone connectivity, and houses some of the worlds largest carriers.
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What are your average server specifications? We utilize a number of server configurations. However, your websites will usually be served on a Duel Xeon with 2Gb Ram and multiple 120GB Hard drive Configurations.
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Back to Hosting Plans Page. Still want to find out more about our hosting services. View complete hosting plan information HERE.
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Order Hosting Services Online. Decided our services are right for you. Why not proceed directly to our online order page. Our plans start at only $4.95 per month. Proceed to online order page HERE.
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