Frequently Asked Questions
QUESTIONS
Pre-Sales Questions
  1. How long does it take to signup and activate an account?
  2. Can I host multiple domains/websites?
  3. Do you have a reseller program?
  4. Do you offer a money back guarantee?
  5. Does the Guarantee still apply if I prepay for 12 months?
  6. Do I receive a discount for yearly payments?
  7. Do all accounts come with a free domain name?
  8. Do I have 24-7 access to my website?
  9. Do you offer Custom Plans ?
  10. What kind of support do you offer ?
  11. Will advertisements be placed on my website ?
  12. How long will the current prices last? Are the current prices permanent?
  13. Can I host international domains?
  14. Do you have any e-commerce shopping carts?
  15. Do i get root access?
  16. Do you allow adult hosting?
  17. Are there any policies that I need to abide to ?
  18. Do you support FrontPage Extensions ?
  19. How do I signup?
  20. What are the details of the free domain promotion?
  21. Who owns the free domain?
  22. What free domains do you offer?
  23. Can you host domains that are non standard, such as .com.au or .nu?
  24. If I already own a domain, can I still get my other domain for free?
  25. What datacenter are your servers located.
  26. What are your average server specifications?
  27. Back to Hosting Plans Page.
  28. Order Hosting Services Online.
Getting Started Guide
  1. A Few Important Things You Should Know.
  2. Change the DNS for your Domain
  3. Control Center Information
  4. Setup Emails
  5. Upload Your Website Files
  6. Waiting for Domain Propagation
Billing and Accounts
  1. Modifying Credit Card Details.
  2. What payment methods do you accept?
  3. How do I login to my account area?
  4. Are there any taxes, charges or extra fees added to my account?
Affiliate Program
  1. What is the Ovica Affiliate Program?
  2. What are the pay scales?
  3. Do I have to be a current Ovica client to join?
  4. How often do I get paid?
  5. What is the minimum payout?
  6. How can I get paid?
  7. How do I join the program?
Guides and Articles
  1. How to Build/Create a Website.
  2. How to Upload your Website Files
  3. Setting Up Email Accounts
  4. How to add another Domain(Website) to your Account
  5. How to get your Website Listed on the Search Engines.
  6. Marketing/Promoting your WebSite.
ANSWERS
Pre-Sales Questions
  1. How long does it take to signup and activate an account?
    All accounts are activated within a very short period of time from initial signup. When you sign up, we are instantly notified, and initiate our standard fraud screening process. Once this is approved, we immediately send an email confirming your account being active.
    [Back to top]
  2. Can I host multiple domains/websites?
    Certain Ovica Hosting Solutions have the ability to host multiple domains under the one account. For full details on the number of domains/websites each specific account includes, please visit the plans page at http://www.ovica.com/plans.html
    [Back to top]
  3. Do you have a reseller program?
    Currently, our company concentrates on delivering exceptional services to the shared hosting market, and does not provide a reseller program at this time.
    [Back to top]
  4. Do you offer a money back guarantee?
    Yes, We have a 30 Day Money Back Guarantee. Again, please see our terms and conditions for full details.
    [Back to top]
  5. Does the Guarantee still apply if I prepay for 12 months?
    Your 30 Day money back guarantee is still valid whether you pay monthly or yearly.
    [Back to top]
  6. Do I receive a discount for yearly payments?
    Of course! If you prepay yearly, you only pay for 11 months. This means you receive 1 month of service free of charge.
    [Back to top]
  7. Do all accounts come with a free domain name?
    Yes, each and every account in the Ovica range comes with a free domain name. Best of all, you receive this domain whether you pay monthly, quarterly, semi-annually or annually.

    A lot of hosting companies make you pay for a year or two in advance to receive a domain name. At Ovica, we reward you in whatever plan you choose.

    [Back to top]
  8. Do I have 24-7 access to my website?
    Yes, you have complete 24/7 access to your website, emails, control panel, FTP and support.
    [Back to top]
  9. Do you offer Custom Plans ?
    Currently, we do not. We feel our plans reflect a wide range of interests, and therefore we do not administer custom plans.
    [Back to top]
  10. What kind of support do you offer ?
    We provide true live 24-7 support via multiple support avenues. Our support network is one of the best in the industry, and allows for support when you need it most. We offer 24/7 Live chat , Email ticket support, Live Video Tutorials, Common FAQ and Knowledgebase articles and guides. All in all, a complete solution for your business or organization.
    [Back to top]
  11. Will advertisements be placed on my website ?
    Under no circumstances will advertisements be placed on your website at any time.
    [Back to top]
  12. How long will the current prices last? Are the current prices permanent?
    The current prices are promotional prices and hence will only be available for a limited time. However, should you order during this promotional period, we guarantee to lock in that price.
    [Back to top]
  13. Can I host international domains?
    Yes, we support all domain names.
    [Back to top]
  14. Do you have any e-commerce shopping carts?
    We have the powerful shopping carts OsCommerce and Agora Shoppong Cart available on every account. This allows you to simply and easily setup your e-commerce store.
    [Back to top]
  15. Do i get root access?
    To ensure the integrity of our servers, only our administrators have root access to the server. If you have something that needs root access, you can place a request with our support department, and we will consider your request.
    [Back to top]
  16. Do you allow adult hosting?
    Generally, we do not allow adult hosting, however, there are exceptions. Please contact us by email at sales@ovica.com, and we will consider your request
    [Back to top]
  17. Are there any policies that I need to abide to ?
    The full details of our policies can be found at http://www.ovica.com/tos.html
    [Back to top]
  18. Do you support FrontPage Extensions ?
    Yes, we do support Frontpage extensions on all accounts.
    [Back to top]
  19. How do I signup?
    Signing up for one of our Ovica Hosting Plans is easy. Simple fill out the online order form at http://www.ovica.com/order/step_one.php, make payment, and you account will be setup instantly. You will receive a complete welcome email with complete information on how to setup your email accounts and upload your website.
    [Back to top]
  20. What are the details of the free domain promotion?
    The free domain promotion is a limited time offer for new Ovica clients, and allows the registration of a free domain name with all Ovica Web Hosting Accounts. This is a potential saving of up to $45 per year.
    [Back to top]
  21. Who owns the free domain?
    You retain complete control and ownership of your domain name at all times. There are a few important terms and conditions regarding this offer, which can be read at http://www.ovica.com/tos.html.
    [Back to top]
  22. What free domains do you offer?
    Currently, you can any of the following domains:
    .com,
    .net,
    .org,
    .biz,
    .info

    [Back to top]
  23. Can you host domains that are non standard, such as .com.au or .nu?
    With Ovica, you can host all domain extensions on all our plans.
    [Back to top]
  24. If I already own a domain, can I still get my other domain for free?
    Yes, Of course. All accounts in the Ovica range include the ability to host multiple domains. Therefore, you can register your free domain, and use your other domain on the one account. The only condition is that you register your free domain upon initial signup.
    [Back to top]
  25. What datacenter are your servers located.
    Our servers are located in "The Planet" datacenter. This state of the art datacenter boasts tremendous backbone connectivity, and houses some of the worlds largest carriers.
    [Back to top]
  26. What are your average server specifications?
    We utilize a number of server configurations. However, your websites will usually be served on a Duel Xeon with 2Gb Ram and multiple 120GB Hard drive Configurations.
    [Back to top]
  27. Back to Hosting Plans Page.
    Still want to find out more about our hosting services. View complete hosting plan information HERE.
    [Back to top]
  28. Order Hosting Services Online.
    Decided our services are right for you. Why not proceed directly to our online order page. Our plans start at only $4.95 per month. Proceed to online order page HERE.
    [Back to top]
Getting Started Guide
  1. A Few Important Things You Should Know.
    Welcome to the Getting Started Guide. This resource is for the benefit of every new Ovica client, and we highly recommend reading this resource. We guarantee that it will make getting your email and websites online so much easier.

    One of the first things that every new account user should know is that for a few days after your original signup date, you will NOT be able to access your website on the internet via your domain name(e.g yourwebsite.com)

    You will be able to access your website from the following: http://IPAddress/~username/
    The IP address is the address given to you in your welcome email. Be sure to put the ~, and your username is your username given in your welcome email.

    The reason for this is due to a process called domain propagation. It happens with every hosting provider and is something that cannot be avoided. This process can take from 1-3 days for new domains, and 1-4 days for domain name transfers. Clients who have a preexisting domain with another company(i.e registered their domain elsewhere), will need to change their DNS details at their domain registrar before they can view their website on the internet. Don't worry, this is a straightforward process, and we give you the details in the next few FAQ.
    If you registered your domain with Ovica, you DNS configuration for your domain is pre-configured, so you simply need to be patient and wait the 24-48 hours for your domain to become visible

    To test to see if your domain is viewable, simply type your domain address into a Web browser such as Internet Explorer. If you can see your website via your domain name or you see a holding page(the holding page will have a bold texted "index of", and a list of titles such as parent directory and cgi_bin), your domain has propagated. If you see an "error, this page cannot be displayed page", then your domain has not propagated, and you may need to wait a few days.

    NOTE: Over 90% of all questions from new clients relate to this issue. DNS changes are not an exact science, and can take up to 6 days in extreme cases. All we ask is that you be patient, as there is nothing Ovica can do to speed up the process.

    Here is a simple reference guide:

    Before domain propagation:

    Access your website from: http://IPaddress/~username/. (no www)
    Access email from : http://www.IPaddress.com.au/webmail (note you won't be able to send and receive email until domain has propagated).
    Upload(FTP) your sites from : Server IP address given in welcome email
    Access your control center: http://IPaddress/cpanel

    After Domain Propagation

    Access your website from : http://www.yourdomain.com
    Access email from: http://www.yourdomain.com.au/webmail
    Upload(FTP) from : yourdomain.com.au
    Access your control center: http://www.yourdomain.com.au/cpanel


    [Back to top]
  2. Change the DNS for your Domain
    You will need to change the DNS information for your domain(yourcompany.com). DNS essentially tells your domain name to "point" to the Ovica.com servers. It allows all requests for your website to be pointed to the ovica.com servers where your websites are stored. You don’t need to know what DNS is or what is does, you just need to change them.

    NOTE: As mentioned, if you have chosen to register your domain with Ovica, please ignore this step. You do NOT need to make any changes. You still, however, need to wait for domain propagation.

    Those that have not registered through Ovica, you need make the changes through your domain registrar(the person you originally registered your domain with). When you registered your domain, you will have received an email from your domain regsitrar with your username and password.

    Go the registrars website, and you will find a section that says something like "member area", Login area", "Domain Administration Area". Login to this admin area and you will see a general area that states something like "Change or Update DNS info". If you can’t find it, have a talk to your domain registrar to find out where the section is, or send us an email.

    You then login using your username and password(that you received from your domain registrar-not the one from Ovica), replace the information that is currently there with the nameserver information that came with your welcome email.

    It will look something like this

    ns1.yourregistrar.com
    ns2.yourregistrar.com

    You simply need to replace them with the EXACT information given in the section of the welcome email from us called NAMESERVERS.(such as ns1.ovica.com, ns2.ovica.com)

    IMPORTANT NOTE: This process can take up to 3 days for your website to be accessible to the internet by your domain name. You can still access your website via your servers IP address.

    [Back to top]
  3. Control Center Information
    Your control center is your very own password protected center to manage your website and email accounts.

    You will have received your login details in your welcome email, and you can use these details to login to your control center.

    If your domain has propagated, you can access your Control Center using the url:
    http://www.yourdomain.com/cpanel. Where "yourdomain" is your actual domain name.

    If your domain hasn't propagated, you can access your control center from
    http://IPaddress/cpanel. "IPaddress" is the IP address of your server. It is a string of numbers given to you in your welcome email.

    Take the time to familiarise yourself with the features, or view Video tutorials on almost every aspect of the control center.


    [Back to top]
  4. Setup Emails
    IMPORTANT NOTE: You cannot send or receive email from your email accounts until your domain has propagated(takes approximately 1-3 days after nameserver transfer-

    There are two steps in the process of setting up email accounts.
    1. Setting up the email account on the server through your control center.
    2. Setting up email in Outlook or Outlook Express.

    If you require web-based email access only, you only need to complete number 1.

    We also provide the process in step-by-step form here
    (1). Setting up the email account on the server through your control center.
    a.. Access your control panel for your domain name - http://yourdomain.com.au/cpanel
    b. Select Mail
    c. Choose "Add / Remove Accounts" -
    d. Then choose "Add Account" down the bottom of the page -
    e. Then add your email username and password then press "Create" -

    Your email account has now been created on the server. Now you can setup and configure your Outlook Express as follows -

    (2)
    a. Access your Outlook and click on "Tools". It is one of the icons at the top of the page
    b. Then click on "Accounts" -
    c. Then click on Add "Mail" -
    d. Then add your name -
    This is the email address that will go in the "from" field in outgoing messages
    e. Then add your email address – That you created in your control panel
    f. Then add in your mail servers – Both Incoming and Outgoing will always be mail.yourdomain.com (replace the "yourdomain.com", with your actual domain name).
    g. Then add your username and password. Remember, your username is your full email address, and your password is the password you created when you setup the email account.
    h. Then click finish.

    Your email is now setup. Send some test emails to some other email accounts of yours. Also test that you can receive emails to your new email account.


    [Back to top]
  5. Upload Your Website Files
    You cannot have a website without webpages, and webpages are simply files stored on a server that people can access through their browser(such as Internet Explorer).

    If you have not designed your website yet, we provide an informative resource here, which may give you some ideas on how to design your website.

    To upload your files to the Ovica servers, you need a File Transfer(FTP) program. A file transfer program does exactly what is says, it transfers files from one location to another.

    We Use SMART_FTP to upload our files, which is available for download from http://www.smartftp.com

    You need to upload you main homepage as index.html. So when someone types in http://www.yourbusiness.com.au, they will see the contents of that index.html page.

    These FTP programs are all different, but there are a number of unifying themes that are required to transfer your files to our servers.

    Hostname or FTP name of the server[/b]: Put in your domain name(i.e.yourdomain.com)
    Directory: public_html
    Username: The username from your welcome email
    Password: the password from your welcome email
    Port(if required)=21

    IMPORTANT NOTE: If your domain has not propagated yet, you cannot use your domain name as the "hostname or FTP name of the server". You need to use the IP address of the server from the welcome email. This usually looks something like 90.87.444.32(yours will be different). It is not important that you know the details, but it is essentially a different means by which you can upload your files to our server.


    [Back to top]
  6. Waiting for Domain Propagation
    Domain propagation is a complex process, and can never tell exactly when your domain will progagate.

    You will know that your domain has propagated by doing ANY of the following things.

    1. If you have uploaded your website, your website should be viewable from
    http://www.yourwebsite.com

    2. You will be able to access your control centre from http://www.yourwebsite.com/webmail

    And thats it for the basic guide to getting online. More avanced articles are being added all the time so be sure to keep your eye out.

    [Back to top]
Billing and Accounts
  1. Modifying Credit Card Details.
    For security and convenience, we allow you to make payment from Paypal, as well as the option to purchase from 2checkout. You would have chosen one of these options for payment when you first signed up. By default, your payments are due to auto renew either montly, quarterly, semiannually or annually, depending on your chosen payment period. However, sometimes you may need to update your credit card details or change your credit card.

    The following information shows how this can be done.

    PAYPAL

    Go to http://www.paypal.com
    Login using the details sent to you when you signed up for your paypal account, or signed up for an Ovica hosting.

    Profile-> Credit Cards ->

    Follow these steps to UPDATE your expiry date ONLY:

    Click “Edit”, and enter your new expiry date. Click save, and your account will be billed on the next cycle.

    Follow these steps to ADD a new credit card if your existing card is invalid.

    Click “Add”, fill in the details for the new card, and click save.

    Then click the button on the left that represents your new card, and click “make primary”. Your new card will now bill, and you can remove your old credit card.

    Important note: Do not press “remove” credit card until you have created a new credit card and made it the primary. The system needs a credit card on file, and will cancel your hosting payment.

    2CHECKOUT

    We offer the option upon signup of purchasing from 2checkout. Updates can only be done once the card becomes invalid. 2checkout will email you at your registered email address to update your card once it cannot be processed.

    [Back to top]
  2. What payment methods do you accept?
    We accept credit cards online through the trusted billing company Paypal. We also allow you to purchase using your credit card through 2checkout. These companies process hundreds of millions of dollars in transactions each year, and have millions of members.

    If you wish to pay via money order or cheque, please contact us at sales@ovica.com, and we will contact you with more information.

    [Back to top]
  3. How do I login to my account area?
    You can login to your account administration area at http://www.ovica.com/order/clogin.php This admin area allows you to view and print invoices, order new hosting plans, or join our affiliate program. (Note: Your account and billing area is totally independent of your website control panel, as well as having a different username and password to login. Please see your welcome email for more details. )
    [Back to top]
  4. Are there any taxes, charges or extra fees added to my account?
    Absolutely not. There are no setup fees or extra fees of any kind with any Ovica web hosting plan.
    [Back to top]
Affiliate Program
  1. What is the Ovica Affiliate Program?
    The Ovica Affiliate program is an industry leading program that allows you to earn significant revenue by simply referring new clients to Ovica. There is no work involved on your behalf, simply provide a link on your website, and if the customer signs up through the link on your site, you get paid.

    This program is available free to any current Ovica hosting client. This program is ideal for Web Design Companies, Online Businesses, Print and Media Companies, or just about anyone that comes in contact with potential web hosting customers. And best of all, our program pays $40 for referring a $4.95 per month account.

    [Back to top]
  2. What are the pay scales?
    Earn $40 for referring the Ovica Advanced Hosting Plan (Currently $4.95 per month.)
    Earn $45 for referring the Ovica Business Hosting Plan (Currently $9.95 per month.)
    Earn $50 for referring the Ovica Developer Hosting Plan (Currently $14.95 per month.)
    Earn $60 for referring the Ovica Enterprise Hosting Plan (Currently $19.95 per month.)

    [Back to top]
  3. Do I have to be a current Ovica client to join?
    All that is required is a single current Ovica hosting account to join our program.
    [Back to top]
  4. How often do I get paid?
    Payment for the Ovica affiliate program is made monthly.
    [Back to top]
  5. What is the minimum payout?
    The minimum payout is $100.
    [Back to top]
  6. How can I get paid?
    All Payments are made via cheque.
    [Back to top]
  7. How do I join the program?
    Firstly, choose one our great hosting plans starting at $4.95 per month at http://www.ovica.com/plans.

    Once your account has been activated, simply login to your administration area, and click on the affiliate area. Fill out the details, and this will send an affiliate request to our team. Shortly after that, you will receive information on how to administer the banners into your website, and start earning cash!

    [Back to top]
Guides and Articles
  1. How to Build/Create a Website.
    SCOPE OF ARTICLE:
    This article explains the potential avenues available to create your website.

    WHO SHOULD READ THIS:
    Anyone who does not currently have a website and is interested in finding out their options in obtaining a website

    ARTICLE:
    There are a number of factors to consider when creating your website. Your budget, your interest in getting to know how webpages work, your timeframe and many other personal factors.

    Here at Ovica, we provide the platform for your website, you just need to build it.

    These following options range from cheapest to most expensive.

    1.Building a website from scratch using a text editor –
    Cost-FREE
    What you need:
    A Text editor- to write and debug the scripts. If you run windows at home, you would have the program "notepad" preinstalled.
    A FTP(File Transfer Protocol) program,-to transfer the files(webpages) from your computer to your area of our server.

    You need to know about Hypertext Markup Language(HTML). HTML is the basic language of webpages. It allows you to create images, link to pages, write text, and a number of different things.

    If you would like to learn the language, there are a number of great resources to get you started.

    http://www.htmlgoodies.com/nontechintro
    http://www.w3.org
    Like any computer language, HTML is not easy to learn, and please don’t expect to create professional websites in 24hrs.

    This avenue is recommended for people who have the time and interest to understand how webpages work.

    2. WYSIWYG(What you see is what you get)Text Editor Program.
    If you are NOT interested in learning HTML, lucky for you there are a number of programs that allow you to get a website online without any programming knowledge. These differ from Simple text editing programs as they let you make a website to your specifications, through a visual interface. Macromedia Dreamweaver is the industry heavyweight when it comes to webdesign and development. But be warned, it costs. There are also a number of web editors similar to Dreamweaver out there, ranging in cost and features. But again, you usually get what you pay for in both features and functionality.

    This is recommended for those that have an interest in affordably setting up their website, but do not have time to learn HTML.

    3. Have a Web Designer/Developer Design your Web Site
    This is the most expensive option available, but can yield the best results. Pricing varies from hundreds of dollars to 10-100s of dollars, depending on quality and features.

    Ovica partners with a number of high quality website designers. If you are interested in our services, samples of work and a custom quote, please email us at sales@ovica.com. Prices usually start around $500 for a basic website, and $1000 for a complete business website.

    In summary, as you can see, you have a number of different options when choosing how to get your website online, each with differing pros and cons.

    [Back to top]
  2. How to Upload your Website Files
    SCOPE OF ARTICLE:
    This article explains how you upload your website so it is viewable on the internet.

    WHO SHOULD READ THIS:
    This is relevant to anyone who requires information on setting up their website to be live on the internet.

    ARTICLE:

    The following article assumes that you have created your website files and are ready for them to go live on the internet.

    To setup your website so it is viewable at http://www.yourdomain.com (where yourdomain.com represents your actual domain), you need to move your website files(webpages) to your own space on the Ovica servers so that they become viewable on the internet.

    Your initial page must be named 'index.html'. Ensure that this firstpage of your web site is named correctly or else your web site will not appear. Any other page linked to the 'index' page can be named by you freely.

    Our web servers are configured so that your homepage can be viewed with or without 'www' at http://www.yourdomain.com/ OR http://yourdomain.com.

    There are a number of options for uploading your website files:

    Uploading with an FTP (File Transfer Protocol) Program.
    -----------------------------------------------------------
    The FTP (File Transfer Protocol) file transfer system is versatile as well as extremely useful. You can rename your files, upload, download, and manage most aspects of your account via FTP. If you are using a Web authoring software package that handles the uploading of files to the server, such as Navigator Gold or Macromedia Dreamweaver, then the correct configuration may be somewhat different. The following instructions assume that you are dialed up to your Internet Service Provider as you normally are when browsing the web.

    To upload your HTML documents follow these steps:

    1. Acquiring FTP Software

    We recommend the use of WS-FTP LE 32 Bit which can be acquired at www.ipswitch.com or www.tucows.com, Or smartftp, which can be acquired from smartftp.com

    2. Connecting and logging in via FTP

    Different graphical FTP programs will vary somewhat in their interfaces and menu layouts, but are generally similar enough that the following instructions will apply. Every FTP client will have a place (a dialog box which automatically appears, or a menu selection which brings up such a box) where you enter information regardingwhich server on the Internet you want to hook up to. You may have to hit a button labeled 'Connect' in order to get this box to come up. When you have found this box in your particular client, there are three crucial pieces of information needed to log you in to your account as the account owner. They are:

    Host Name = your domain name or ip address
    Username = username given in your welcome email
    Password = password given in welcome email
    Directory = public_html(this may or may not be necessary)

    Other settings to watch out for

    'Anonymous Login' checkbox - Some FTP programs have a checkbox labeled 'Anonymous Login', or something similar. You want to be sure that this box is unchecked. Having this box inadvertently checked will cause your client to log in as an anonymous user instead of the account owner, even if you have entered your userid and password in the appropriate places.

    Initial Directories - Sometimes having values in boxes which specify Initial Directories can cause your connection attempt to fail. It is best to leave these boxes blank, or delete any default values which you may find there.

    When uploading, please make sure your initial directory is public_html.

    Host Type - Generally 'Auto-detect' is a safe value to have as the Host Type, but if it doesn't work use UNIX.

    With these settings in place, click the Ok or Connect button to connect to your web server.

    3. Root www level

    Once you are logged in to the FTP server you will be placed at the root or www level . There will usually be a list of folders. Click or Double Click on the one called public_html. Any files put into this directory from your local computer will be accessable from the internet. For example, if you put a moved a page called contact.html into the public_html folder, this page would be accessable from http://www.yourdomain.com/contact.html (where yourdomain.com is your actual domain name). it is very important that you put you files inside this folder. If you do not, your website not be viewable on the internet.

    4. Moving files back and forth

    The next step is to locate your files on your home computer and transfer them to the remote server so they are accessable on the internet. Select the files you wish to upload in the local machine list boxes on the left portion of your screen. Next, click the Copy, Transfer or arrow button to upload your files.

    If you edit/make changes to a page, upload it to the remote server and overwrite the old file so that the updated page will appear on the web. If changes cannot be seen after you have uploaded new content to your website, please try clearing your browser cache.

    If this appears slightly confusing, don't worry. Here is a brief explanation in plain english. What you are doing is transferring your website files from your computer to the Ovica servers, so they are viewable on the internet. That is essentially what FTP is, a file transfer protocol.

    Your website files must be stored in the public_html folder or below(you will see this folder when you connect to the Ovica servers using the FTP program). Any files(webpages) you want viewable on the internet need to move from your computer to this folder. So, for example. You have a webpage file, contact.html on your home computer. Using an FTP program, you move the contact.html file into the public_html folder. Now your webpage will be viewable at http://www.yourwebsite.com/contact.html.

    Uploading your files from within the control panel
    -----------------------------------------------------------------
    You also have the option of uploading your files with your own FTP manager built into the control panel.

    1. Login to your control panel.
    2. Click on File Manager on the second row of options. You will be greeted with a list of all the directories. The one that interests us most is the public_html folder.
    3. Click on the folder icon to the left of the public_html folder. (Do not click on the actual public_html text).
    4. Now you will see a black arrow and a “upload file(s)” text link. Click on the black arrow, and you will see 12 text boxes. Each of these can allow you to upload a website file.
    5. Simply click the browse button, find the file on your home computer, click upload, and the files will upload. Simple as that.
    Note: This program only allows you to upload 12 files at a time(one for each box).

    [Back to top]
  3. Setting Up Email Accounts
    IMPORTANT NOTE: You cannot send or receive email from your email accounts until your domain has propagated(takes approximately 1-3 days after nameserver transfer-

    There are two steps in the process of setting up email accounts.
    1. Setting up the email account on the server through your control center. View Video Tutorial
    2. Setting up email in Outlook or Outlook Express. View Video Tutorial

    If you require web-based email access only, you only need to complete number 1.

    We also provide the process in step-by-step form here
    (1). Setting up the email account on the server through your control center.
    a.. Access your control panel for your domain name - http://yourdomain.com.au/cpanel
    b. Select Mail
    c. Choose "Add / Remove Accounts" -
    d. Then choose "Add Account" down the bottom of the page -
    e. Then add your email username and password then press "Create" -

    Your email account has now been created on the server. Now you can setup and configure your Outlook Express as follows -

    (2)
    a. Access your Outlook and click on "Tools". It is one of the icons at the top of the page
    b. Then click on "Accounts" -
    c. Then click on Add "Mail" -
    d. Then add your name -
    This is the email address that will go in the "from" field in outgoing messages
    e. Then add your email address – That you created in your control panel
    f. Then add in your mail servers – Both Incoming and Outgoing will always be mail.yourdomain.com (replace the "yourdomain.com", with your actual domain name).
    g. Then add your username and password. Remember, your username is your full email address, and your password is the password you created when you setup the email account.
    h. Then click finish.

    Your email is now setup. Send some test emails to some other email accounts of yours. Also test that you can receive emails to your new email account.


    [Back to top]
  4. How to add another Domain(Website) to your Account
    All Ovica accounts include the ability to host multiple websites under the one account.

    Any new websites your want to add become subdirectories under your main account. So, for example, you signed up with the domain website1.com. Now, say you want to add website2.com to your account. You simply login to website1.com/cpanel, click on the “addon domain” function, and click the following:.

    New Domain Name: Add your new domain name (e.g website2.com)
    Username/directory/subdomain Name: Use any name you wish. Basically, the name you choose is the directory where website2.coms files will be stored. So maybe choose, site2. Therefore your website2.com files will be located at site2.website1.com.
    Password: For convenience, we recommend using the same password as your cpanel password.

    Remember, even though website2.com is located as a subdirectory of website1.com, it is still accessable on the internet at website2.com .

    There is a video tutorial on the process http://www.ovica.com/tutorials/addondomains.htm

    As you can imagine, website2.com does not have its own control panel, and can be administered from website1.com’s cpanel. You can do everything you need to do from within this control panel. You can also create email accounts for website2, view website stats + much more.

    A few Notes:
    1. Any domain you add to your account must be registered with a domain registrar.
    2. Like your original account, you need to wait a few days for domain propagation before you can view it on the internet.
    3. You must change the nameserver details for this domain to point to Ovica.

    [Back to top]
  5. How to get your Website Listed on the Search Engines.
    How do I get my website in the search engines.

    There are literally thousands of search engines, indexes and directories on the internet. However, only a small number of those provide any real traffic(visitors), to your website.

    One of the features we offer at Ovica is a free search engine submission service that will submit your website to 25 of the top search engines. This service includes submission to Google, Yahoo and MSN, among others.

    The process of submitting your website is quick and simple, and can be accessed at http://www.ovica.com/submit/.

    A couple of important notes:
    1. It is important to understand that your website will not be automatically listed in the search engines straight away. This program simply adds your website to their respective indexes, and it may take a few weeks or months for your website to show up on these search engines. You can speed up the process by participating in link exchanges with other similar sites. If another site is already included in the search engines, and they link to you, your site may be added to the search engines earlier than through this submission service.
    2. Make sure you have your website live on the internet, and your domain has propagated before you submit your site. Your domain will be ignored without a fully functional website with content.

    [Back to top]
  6. Marketing/Promoting your WebSite.
    Marketing and Promoting your website is an integral part of any successful web hosting venture. At Ovica, our underlying philosophy is to create an environment where you succeed online. Which is why we have assembled a powerful set of website marketing and promotional tools to make the most out of your online experience.

    $100 Overture Marketing Credit: Strictly limited time.

    Overture is the leader in pay for performance search. If you are looking to find your way to the top of such search engines such as yahoo and msn, this overture search credit will be a powerful tool to drive visitors and sales to your website.

    For a strictly limited time, we are offering $100 advertising credit for new advertisers, with an initial Overture advertising signup of $50. This means that you will have $150 to spend on your web marketing campaign for an initial outlay of only $50. Full details are provided in your welcome email.

    Search Engine Submission

    You want to promote your website, but you don’t want to spend countless hours manually submitting your website to the search engines. Our intuitive software allows you to quickly and easily submit your website to over 25 of the webs most powerful search engines, including google, yahoo and msn. It is a powerful means of delivering traffic to your website. To submit your website, follow the link to http://www.ovica.com/submit.

    Email marketing and Management Tools

    Each Ovica Solution is also an award winning email marketing package. Firstly, you have the ability to create your own personal email accounts in real time. These are real email accounts, such as sales@yourwebsite, or j.smith@yourwebsite.com. You can create custom promotional emails, such as 2004sales@yourwebsite.com, and forward them to your own email address. Or why not create personal autoresponder messages when your are unable to attend to email. Plus, you can setup your own personal mail servers and use microsoft outlook for sending and receiving email. These tools form a powerful set of email tools really that allow you to promote your online presence.

    Statistical Software

    When you have an website, one of the fundamental requirements is a statistical program for monitoring your websites performance. At Ovica, we provide you with a powerful statistical program build right into your control panel. You can easily find out the number of visitors to your website, what pages they have visited, times and duration of visit, and even what country they came from . Plus, you can determine what websites are referring visitors to your website, to complement your existing marketing campaign.This powerful solution comes free with Every Ovica Account.

    Links Directory Creation Software

    One of the cornerstones of a popular website is its high position in the search engines. There is no more powerful way of setting your site higher in the search engines than setting up a link exchange program. We provide you with powerful software to create your own link exchange program, and swap links with other relevant sites.

    [Back to top]
Jump to:
Powered by ODFaq v2.1.0
Product Information
Tools and Guides




Reasons to Choose Ovica:
Award Winning Facilities
True 24/7 Live Support
Award Winning Control Panel
Money Back Guarantee
Free Web Software
Free Domain Name
Instant Account Activation
Unbeatable Value
E-Commerce Ready
99.9% Uptime Guarantee




Special Offers
View our current specials offers for new and existing customers



Guides and FAQ
Don't know where to start. View our getting started guides now.



Affiliate Program
Earn up to $60 per referred customer

 

© Copyrights 2004, All Rights Reserved. http://www.Ovica.com
Privacy Policy | TOS | SiteMap | Contact